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How to Use AI in Email Marketing with icon of a head with gears in it thinking about email

How to Use AI in Email Marketing (with Prompts)

As AI technology continues to evolve, many email marketers are using AI tools to level up their marketing. Using AI, even a novice marketer can quickly draft emails, revise copy, or develop a content strategy. From our experience as a full-service email marketing agency, we’ve uncovered several AI functionalities that help marketers soar!

How to Choose an AI Tool

Since the recent boom in AI technology, a plethora of tools have been made for seemingly every topic. There are tools to generate ad copy, blog posts, and everything in between. Ultimately, most publicly available AI generators are based on OpenAI’s ChatGPT. Rather than paying for a subscription to a language model tailored to your industry, we recommend starting with a free ChatGPT account

Large language models are built to adapt in response to user input, so you can tailor ChatGPT’s responses to your needs without a paid subscription to a more tailored AI bot.

Drafting Email Copy with AI

In email marketing, AI often best serves as a brainstorming partner. While chatbots still run into factual errors, they can provide a great first draft that you can customize to your liking. Here are some prompts you can use to generate copy for your next email:

  • Generate concise copy for a nonprofit marketing email. The goal of the campaign is to boost donations, and the nonprofit organizes tutoring and classes to improve youth literacy. Please keep the copy between 200 and 1000 words and include a CTA that links to our donation page (insert URL),

  • Create 3 drafts of a brief marketing email for our small jewelry company. We are highlighting the spring gold collection. Please include 3 products with price and a 20% discount code.

  • Show me 2 drafts of a 250-500 word email promoting my company’s Labor Day sale. Include the code LABOR30 for 30% off.

As you can see from the prompts above, specificity is essential when using AI. The more clear you are about word count, tone, and content, the more likely it is the tool will generate something useful. Don’t leave your AI bot to make assumptions – They are likely to be inaccurate or give your email a less human sound. Plus, emails with a high volume of grammar and spelling errors can even cause deliverability problems down the line.

Revising Marketing Copy

After you’ve taken the first stab at writing your email copy, AI can swoop in to help you revise it. Just copy and paste the text into your AI chatbot and try any of the following prompts:

  • I’ve pasted copy for a marketing email above. Can you make it more concise and engaging?

  • Please correct the tone in the email pasted above. The tone should be friendly and direct, matching the language on [your website URL]

  • Our organization is working on a newsletter for our recurring donors. Based on the email pasted above, what are 5 things we should improve to follow current email marketing best practices?

As always, you’ll want to give the revised copy ChatGPT spits out a final pass and potentially make some corrections for accuracy. 

If the results are not to your liking, don’t hesitate to provide some more direction. A prompt like “Looks good – Can you make it more concise?” can work wonders for your writing.

Generating Quality Subject Lines

AI tools can enhance your email marketing by generating effective subject lines. Many email marketers understand the value of A/B testing but may get bogged down by creating multiple subject variations for every email. With AI, you can quickly generate subjects that match your brand’s personality and follow best practices.

Here are some prompts you can use to generate email marketing subject lines with AI:

  • Create 10 engaging subject lines for a promotional email about our new summer collection. At least 7 of the options should include an emoji.

  • Generate 5 personalized subject lines for a follow-up email to customers who have recently made a purchase. Each subject line should be 3-5 words long.

  • Suggest 12 subject lines for an email campaign announcing our upcoming webinar on digital marketing trends. The subjects should be refined, professional, and formal.

Using AI to Develop a Content Strategy

AI can streamline your content strategy by analyzing audience behavior and preferences, helping you identify what content resonates most.

To use AI for a content strategy, you’ll need to provide some record of your previous campaign results. If you’re a Mailchimp user, consider exporting your campaign analytics for the AI to reference. Mailchimp’s custom reports are a great tool for retrieving your analytics data.

Here are some prompts to generate a stellar email marketing strategy with AI:

  • I’m pasting the open rates, click rates, and subject lines for our past 20 campaigns below. Please analyze the results and make 5 recommendations for next year’s content strategy.

  • Here is a list of last year’s campaigns with each email’s send date, subject line, and open rate. Based on these results, please generate a calendar of campaigns for the next year that includes elements of what worked well this year.

  • Please generate a list of topics for our monthly newsletter based on current trends in [your industry]. For each topic, include 3 concise subject lines and 3 CTA options.

When generating a content strategy, it can be helpful to break the project into smaller tasks.  Instead of asking your chatbot to perform everything at once, prompt it to generate some topics, then subject lines, and so on. 

You can even offer links to outside resources (like Pure Firefly’s blog…) that the AI should reference for best practices.

Mailchimp’s Built-In AI Tools

A handful of AI tools are available within Mailchimp to help users generate email copy and automations. These tools can be a great way to try out AI generation without creating an account on any new platform.

These are the currently available features, with more on the horizon in the coming months.

  1. AI-Powered Journeys: Under the “Pre-Built Journeys” tab, Mailchimp offers 3 AI-generated automations to help engage new subscribers, recover abandoned carts, and encourage lapsed customers to purchase again.
  2. AI Content Writing: When writing an email or subject line, you may see a little blue icon pop up below your text. Just click on the icon, type in a prompt, and Mailchimp’s AI will generate the text for you!
  3. Creative Assistant: You can use the creative assistant to generate graphics for your email header or body. Just add some images, a line of text, and your brand colors, and Mailchimp will generate pleasing designs to use in any email!

For now, Mailchimp’s AI tools are available to users on the standard plan or above. If you’ve been looking for a reason to upgrade, this could be the time!

Need a Hand with Email Marketing? Call Pure Firefly

For new users, it can take some time to use AI effectively in email marketing. Pure Firefly’s team of email experts has worked on hundreds of Mailchimp accounts. We help clients develop robust email marketing strategies, leveraging all the tools at their disposal.

For quick questions, book a one-on-one training call. Or, for more complex projects, contact us to get a detailed quote.

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Mailchimp SMS for Small Businesses: The Ultimate Guide

SMS is a valuable tool for reaching your contacts with the right message at the right moment. In 2023, Mailchimp launched its SMS Tool, allowing users to integrate SMS messages into their existing email strategy. After 1 year with the tool, we’ve helped clients navigate the entire process– From getting messaging set up to sending SMS and analyzing the results. Here is our ultimate guide to Mailchimp SMS, with expert-backed tips to optimize your strategy.

What is SMS? 

SMS stands for short message service. In layman’s terms, that’s a text message. With Mailchimp SMS, you can send messages directly to your subscribers’ smartphones. When you add an image to your SMS, it becomes an MMS. MMS stands for multimedia message service. AKA: Text messages with pictures. 

Getting Started: Mailchimp’s SMS Application

Before you can send SMS or MMS with Mailchimp, you’ll need to fill out an application. This helps Mailchimp ensure you are a legitimate business following all relevant regulations, so they can protect all their users.

The application features a few key steps:

  1. SMS Goals: Choose from a list of approved uses for SMS, including order notifications, promotional campaigns, and more. Be sure to check your intended use against the list of “Unapproved ways of using SMS.” Unapproved use may result in account suspension.
  2. SMS Experience: Select your level of SMS experience or hit “Skip” to receive default how-to pop-ups from Mailchimp.
  3. Business Information: Fill out key business details including website, address, and Tax ID.
  4. Phone Number: Create a new phone number or send using an established number for your business.
  5. Sender Information: Choose your SMS audience (We recommend a single-audience strategy.) and fill in some additional information about your business.
  6. Terms & Conditions: Mailchimp requires terms & conditions and a privacy policy for SMS users. You can use Mailchimp’s template language, or link to existing pages on your website. Check out Mailchimp’s guide to creating a privacy policy.
  7. Credit Subscription: Choose how many credits you’d like to buy per month once your application is approved.

Mailchimp takes up to 5 business days to review your application, during which time you will see a “processing” status. Once your SMS application is approved, you’ll get an email from Mailchimp & be ready to send immediately!

How Mailchimp’s SMS Credits Work

Mailchimp SMS is available to users on the Essentials plan or above. Once a user completes their SMS application, they can choose to purchase anywhere from 1,000 to 450,000 credits per month. Users spend credits every time they send a message.

How do you know how many SMS credits you’ll need? It may take a little math. Mailchimp SMS messages consume 1 credit per 153 characters, or 1 credit per 63 characters if you use emojis. MMS messages consume 3 credits per 1,600 characters. 

Once you know how many credits your message is likely to use, you can multiply that # by the number of subscribers you’ll be reaching.

So, if you send 3 messages per month to 1000 recipients, and each message is under 153 characters long with no emojis, you’ll need 3000 credits per month.

Small businesses on a shoestring budget may want to start with 1000 credits and purchase more as needed.

Sending SMS & MMS Campaigns

Just like with email, Mailchimp users can schedule SMS messages in advance to moderate their send frequency. The SMS builder is a fairly simple interface, with a text box where users can type in their message, and an option to add an image. Images in MMS campaigns should be no wider than 640px and no taller than 1138px. If you’ve optimized image sizes for email before, you’re already on the right track!

Using SMS in Mailchimp Journeys

SMS messages can also be sent automatically using Mailchimp’s customer journeys. Just add a “Send SMS” journey point and customize the message to your preference! 

Here are some journeys small business owners can use to increase revenue with SMS:

  • Welcome new subscribers as they sign up (This can help decrease unsubscribes down the line!)
  • Send order notifications
  • Trigger reminders when a subscriber registers for an event
  • Send abandoned cart texts to accompany your emails
  • Use date-based automations to beat the competition during holiday rushes (Hello, Black Friday)

How Do I Know if an SMS Campaign is Successful?

Mailchimp offers a range of reports to analyze your SMS campaigns’ performance. For a general benchmark on engagement, click rates and open rates are a great place to start. According to Forbes, SMS open rates can be as high as 98%. However, your first few SMS messages are unlikely to reach such a high open rate and open rates don’t necessarily equate to high click-throughs.

SMS success is best measured in the context of your larger business goals. For example, if you’d like to increase revenue by 25% this quarter, see what percentage of your sales come from SMS. It can also be valuable to evaluate your first quarter using SMS against the same quarter the previous year.

If you’re not seeing the growth you’re hoping to achieve, don’t worry! It can take time to perfect your strategy and reach the right people with the right messages at the right times.

What Not to Do: SMS Practices to Avoid

As you develop your SMS strategy, be sure to avoid the most common pitfalls for new users!

  1. Never cold-SMS: All SMS subscribers MUST be actively opted in
  2. Don’t Send Too Frequently: Keep your messages to 1 per week at absolute maximum
  3. Message with a Purpose: Don’t send SMS just for the heck of it– Always share something valuable for your subscribers
  4. Keep it Personal: Use merge tags to personalize your messages
  5. Don’t Forget Your Numbers: Monitor campaign analytics to ensure your messages are bringing the intended results

When in doubt, put yourself in your subscribers’ shoes! If a message would annoy or upset you, it’s likely to do the same for your customers.

Optimize Your SMS Strategy with Pure Firefly

Pure Firefly was founded to provide high-quality, cost-effective marketing solutions for entrepreneurs, nonprofits & small businesses. As an agency with a combined 10+ years of experience, we’re committed to staying ahead of the curve in digital marketing. To get started with SMS, try booking a training call with one of our experts. Or bring us on a retainer for help with all your Mailchimp needs! We offer a wide range of services to fill your marketing needs.

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